If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.
We believe in our products so much that we offer a 30-day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.
This Shipping Policy is effective from May 1st, 2020
FREE SHIPPING ON ORDERS OVER $39 (7-15Days)
STANDARD SHIPPING $4.99 (7-15Days)
DHL $39.99 (3-7Days)
The good news is, we provide Free Shipping on most orders in our store. You can check the specific countries that support free shipping in the options at the top of the page. In addition, we also provide some faster logistics methods, but these commercial express costs may need to be borne by you if you choose this method.
| Region | Delivery Type | Shipping Option | Price |
| United States (Except Puerto Rico), lsraa, Belarus,Ukraine,Canada,Norway,Turkey, Australia,Switzerland,Serbia,New Zealand,Morocco,Azerbaijan,United Kingdom | Free Shipping(7-15Days) | $35.00 and up | Free |
| Standard Shipping(7-15Days) | - | $4.99 | |
| Expedited(3-7 Days)DHL etc. | - | $39.99 | |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, LaMa, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia,Spain , Sweden | Free Shipping(7-15Days) | $35.00 and up | Free |
| Standard Shipping(7-15Days) | - | $4.99 | |
| Expedited(3-7 Days)DHL etc. | - | $39.99 | |
| Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Thailand, Vietnam, India, Russia, Myanmar (Burma), Bangladesh, South Korea, Singapore,Taiwan |
Free Shipping(10-30Days) | $25.00 and up | Free |
| Standard Shipping(10-30Days) | - | $1.99 | |
| Expedited(3-7 Days)DHL etc. | - | $27.99 | |
| Mexico, Brazil, Saudi Arabia, Faroe Islands, Colombia, Algeria, Dominican Republic, Jordan, Argentina, Venezuela, Iraq, Egypt, Oman, United Arab Emirates, Yemen, Tunisia, United States (Puerto Rico), South Africa, Pakistan, PeJ. Costa Rica, Kenya, Kuwait, NigP.ria, LP.b.anon, Ka7akhstan, Tam·ania, Qatar, Uzbekistan, Ghana,Uganda |
Free Shipping(10-30Days) | $30.00 and up | Free |
| Standard Shipping(10-30Days) | - | $9.99 | |
| Expedited(3-7 Days)DHL etc. | - | $57.99 | |
| Rest of the world | Standard Shipping(10-30Days)a | - | $19.99 |
| Expedited(3-7 Days)DHL etc. | - | $69.99 |
Due to high demand, deliveries are currently taking around 7-15 business days. We apologize for any inconvenience.
Arriving Time = Processing Time + Shipping time
After the payment is received, Order arriving time needs 6-15Business Days .Email will be sent to you if any update of your order and require your timely reply .So pls make sure the email address you provide when placing the order is effective .
Please note that after you paid , the order will go through the following two stages :
Noted :
1. Customized products usually takes 7-15 days order processing time.
2. During the peak season demand, air freight demand surges,all parcel need to wait for the available flight
The Final delivery time depends on the Customs clearance speed in your local.
Orders are typically processed within 72 hours from one of our regional fulfillment centers. However, orders placed on a weekend day(Saturday&Sunday) will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.
If you order before 4 pm Local Time, we will ship your items within 48 hours. If you order after 4 pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and we will ship them within 72 hours.
Proper ships via EUB && USPS globally, or some other shipping methods that are more suitable for you. We update our production and shipping timelines if we expect any delays during periods of heavy demand.
We also offer express shipping for an additional fee.
Sometimes it takes some time to update the information.
When your order has been taken by shipping agent. All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.
If the parcel is in transit or under clearing customs, The information will not be updated until it reaches next shipping station.
Sometimes the shipping company may not update the package information in time.
We will try to update that info for you or please feel free to contact us to ask for help.
Your estimated delivery date includes processing time and delivery time. You'll receive email alerts from us with the status of your order, pay attention to the Inbox after ordering in 48 hours. If you have not received the email, please check the trash first; if you have been confirmed that you have not received it, please contact us by email at service@fashionshopm.com or submit the form with your order information.
Import Taxes: Please be aware that international orders may attract an additional cost for import taxes upon receipt. We'll try our best to afford these costs no need to trouble you to pay.
We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.
If you still have any questions concerning our shipping information, please contact us at:
Return and Refund Policy
At fashionshopm, we are committed to ensuring your satisfaction with every purchase you make from our website. In the event that you need to return a product or request a refund, we have a clear and efficient process in place. Below is our return and refund policy, along with a chart outlining the expected processing times for your convenience.
Return Eligibility
Wrong Item Received: In the rare event that you receive an incorrect item, please contact us within 30 days of receiving your order. We will provide instructions on how to return the incorrect product, and we will promptly send you the correct item.
Return Process
Contact Us: Initiate the return process by sending an email to service@fashionshopm.com. In your email, include your order number, a detailed description of the issue, and any relevant photographs if applicable.
Approval and Return Authorization: Our Customer Support Team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. The RA number is essential for processing your return.
Return Shipment: Carefully package the item(s) you intend to return, ensuring they are in their original packaging and include all accessories. Clearly write the RA number on the outside of the package. You are responsible for covering the return shipping costs.
Refund or Replacement: Once we receive the returned item(s) and complete the necessary inspections, we will proceed with your refund or replacement. Refunds will be issued to the original payment method, while replacements will be dispatched promptly.
Refund Processing Time
Here is a chart outlining the expected processing times for each step of the return and refund process:
| Process Step | Expected Processing Time |
|---|---|
| Customer initiates return | Within 7 days |
| Approval and RA issuance | Within 3 days |
| Return shipment received by us | Within 3 days |
| Inspection and processing | Within 3 days |
| Refund issuance or replacement | Within 3 days |
| Total Refund Process Time | Up to 19 days |
Please note that the total refund process time, as indicated in the chart, may take up to 15 days from the moment you initiate the return to the time when the refund is issued or the replacement is dispatched. The exact timeline may vary depending on factors such as the shipping time for the return and the payment processing by your financial institution.
Contact Information
If you have any questions or need assistance with your return or refund, please don't hesitate to contact our Customer Support Team at:
Email: service@fashionshopm.com
We are committed to providing you with a seamless and transparent return and refund experience. Thank you for choosing fashionshopm.